CHANGE OF MIND
Our returns policy, which is in addition to your statutory rights, entitles you to a refund for an item bought online or in store with a valid receipt or parcel summary document within 14 days of receipt. This does not affect your statutory rights.
For a refund, items must be unused, returned in the original packaging and in a re-saleable condition. We reserve the right to make a deduction from your refund to cover any repackaging costs.
If you wish to return an item please email firstname.lastname@example.org including the following information: -
- Order number
- Product code/Description
- Quantity of the items you wish to return
- Reason for return request
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or goods damaged by the delivery company.
CREDIT CARD REFUNDS
After our warehouse receives your returned products and confirms that all of the requirements have been met, your return will be processed to the same Credit or Debit Card used to place your order. An email confirmation will be sent after the refund has been processed. Refund times will depend on the Credit/Debit Card Company’s policies
Faults with our products are rare but if you have received a faulty item please get in touch with us immediately